At Xtenda, we pride ourselves on our principles. We have an active moral compass that guides everything we do. Our company is built on a solid foundation of core values, designed to protect our customers and help us to do work that has purpose and meaning. We have identified nearly 100 values that are important to us.
Our top 5 most cherished values are:
• Security:Everything we do is designed to keep you safe • Trust:We are dedicated to building long-term, trusting relationships • Respect:We treat you and your home with the utmost courtesy and respect • Warmth:We are naturally warm and friendly people and we want you to feel comfortable in our company • Family:We are a family-run business and we treat our employees and customers as an extension of our family
A common fear when choosing a building company is that they will take your money and disappear. Unfortunately, this is a genuine risk. We want you to feel confident that Xtenda would never, ever do that to you.
So we offer some securities that other companies don’t provide, including: • The home address of our owners • A local business base that you can visit at will • Regular visits to your home • Extended business hours: 9am to 7pm, 6 days per week We have worked from our current premises for over 15 years. You can be confident that we’re not going anywhere.
It’s a sad reality that many builders use a strategy of quoting unrealistically low rates with the intention of asking for more money once the project is underway and the clients are trapped. We despise this devious and manipulative strategy that causes so much stress and conflict for customers. We want to protect you and treat you with the utmost respect and honestly.
That’s why we offer a Fixed Price Guarantee: A legally binding contract that promises you won’t pay a penny more than we quoted at the start of the project. If we make an error and misquote for the work, that’s on us; we won’t be asking you to pay for our mistakes. This strategy means that our quotes do not often look like the cheapest, because our quotes are accurate and honest. With Xtenda, you’re guaranteed exceptionally high quality work, at a truthful and realistic price, with no nasty surprises.
Daily quality checks
As part of our Full-Circle service and On-Site Project Management you will receive daily quality checks to ensure that your project is progressing on schedule and to our exacting standards. This allows us to rectify any issues quickly and encourages our craftsmen to produce work of the highest possible quality.
5 Star Customer Charter
As an extension of our core values, we have produced a Customer Charter that explains exactly what you can expect from Xtenda.
We promise to:
• Agree the price before work starts • Treat you and your property with courtesy and respect • Be reliable and trustworthy • Work to exceptionally high standards • To honour our promises
Bad weather contingencies
It’s an unfortunate fact of British life that we are unable to accurately predict all weather conditions – even during the summer. However, at Xtenda, we take this into account when planning your project. We want to be able to complete your project on the day we forecast, so we build contingency time into our project plans to allow for hold-ups due to circumstances outside of our control. What this means is that there is a chance your project will finish early, but rarely late. The only time we need to renegotiate the completion date is if the client wants to add to the project scope to make the job bigger.
Xtenda is unique in offering you a full-circle service that protects your time and minimises your stress. We can do everything for you, from the very first designs to the final quality assessment. You are always in control, making the big decisions and choosing precisely what you want us to do. But after that you can trust us to get on with it and deliver on our promises.
A typical Xtenda project looks like this:
1. Free site visit 2. Full design service 3. Architectural drawings 4. Structural specification 5. Planning application and building control 6. Fixed price contract 7. Staged payments 8. Entire build 9. Fully project managed 10. Regular progress updates 11. Supply and fitting of all fixtures (including kitchens, bathrooms, windows and doors) 12. Tiling and decoration 13. Quality assessment 14. 1 year support and warranty
Full Sourcing and Supply Service
As part of our Full-Circle Service, we will source and supply all of the materials necessary to complete your project. Things like kitchens, bathrooms, windows and doors . . . everything you need; we’ll take care of it. In this way, we can save you time and effort whist taking responsibility for making sure that everything arrives on site, in good condition and on time. You still make all the major decisions, but we protect you from unnecessary stress and it means that we can cover everything under our guarantee.
Every Xtenda project starts with a comprehensive Construction Contract that outlines everything that will be done and the costs involved. Once this contract is signed by both parties, it is fixed. This means that you know exactly what you’re paying for and it forms the legal basis for the Fixed Price Guarantee. This protects you from nasty surprises and gives you something that you can hold us accountable to. Everything we do at Xtenda is very clear and concrete. We won’t be vague or non-committal, and we won’t leave you in the dark.
At Xtenda, we can only deliver on our promises by employing the highest calibre tradesmen. We only recruit the best. That’s why many of our employees are university educated, some to Master’s Degree level. We offer our staff on-going personal and professional development to ensure that they constantly work towards mastery in their trade. Xtenda has ‘family’ as one of its core values. This extends to our customers but also to our employees. We treat our tradesmen with the same respect and loyalty as we treat our customers.
Another way that we protect the customer is by accepting staged payments. You pay for the project in pre-agreed tranches, linked to key project milestones. This allows you to spread the cost and gives you extra power and control; you release the funds as you see the project progressing. In this way, we don’t ask you to pay too much up front, giving you added security and confidence.
In comparison with most local building companies, we over-communicate with our clients. The way we see it, it’s better to call too often than not enough. We promise that you’ll never struggle to get hold of us and you’ll never feel that we’ve forgotten about you. We believe that good relationships are about good communication.
The final balance of the staged payments is held back until the day the project is finished. This gives you extra peace of mind and demonstrates our commitment to see all work successfully through to completion. You only pay the final balance once the quality assessment is complete and we agree that all aspects of the Construction Contract have been delivered to our mutual satisfaction.
By now it should be clear that Xtenda is passionate about protecting its customers and keeping them safe. That’s why we have an enhanced level of Public Liability Insurance, with £2m of cover to protect your home from accidental damage. But don’t worry, we’ve never had to make a claim. It’s just there as an extra security.
Onsite Project Management
We fully project manage your entire build to ensure that everything goes according to plan. You will receive regular onsite visits from your project manager who will keep you updated on progress, answer your questions, and do everything in their power to ensure that you feel informed and in control. We will take care of everything, so you don’t have to take time away from your normal commitments and responsibilities.
I’m sure that most builders are skilled at selling themselves, even the dodgy ones. So how can you be sure that what Xtenda says is true? Don’t just take our word for it! We are externally verified by a number of high-trust organisations that can confirm the quality of our company.
a) 68.3% of our business comes as referrals from the Staffordshire Traders Register, that consistently lists us as the No 1 building company in the area b) Planning and Building Control are our friends. We have a wonderfully respectful relationship. c) We also have a large number of past customers that serve as referees. If you would like to speak to someone locally that has used our services, please email us at email@example.com.
Every Xtenda customer gets their own dedicated Customer Relationship Manager whose sole purpose is to keep them happy and respond quickly to their issues and concerns. You will get a direct dial telephone number which is answered 10 hours a day, 6 days a week! No other local building company does more to keep you connected.
Free Expert Advice
At Xtenda we believe there is nothing we don’t know about building and nothing we can’t do. Our staff have over 200 years of combined experience in a huge array of disciplines. We’re experts and we are perfectly positioned to guide your project plans, taking into account your needs and your means. To prove how knowledgeable we are, we invite you to contact us with any questions related to your project plans and we will respond with the answer within 48 hours. Click here to take advantage of this unique offer
Click a box below for more information about each of our specialities
Xtenda are the experts in helping you to remodel your home to meet the evolving needs of your family. Whatever change you need to accommodate, we have the solution. Click a box below for more information about each of our services