Privacy Policy

Who will use my data?


What for?

Depending on what data you have given us permission to use, we will store and process your personal data in order to allow us to contact you in the form of an email newsletter, offering products and information that we believe may be of interest to you, and contacting you by telephone, email or post regarding enquiries that you place through the website. 

We also collect information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, and how your use the site) and we will ask for your permission before we do so. We may do this using cookies or similar technologies.

What data will be stored?

We will store your registration details, usage info,  and any preference information we collect as part of you visiting our website. Users will have any contact information such as names, email addresses, telephone numbers and addresses stored.

What data will be shared?

We will only share your personal information with trusted third-parties that are necessary for the processing of the data.

We will share your information with any regulator or legal body that requests it in accordance with the law.

For how long?

Your data will be stored until you opt-out or unsubscribe. 

Who can access my data?

We will never sell, share or otherwise distribute your data to any third party, unless necessary for the processing of the data.

We will share your information with any regulator or legal body that requests it in accordance with the law.

How is my data kept secure?

We will store your data on secure UK based servers, which will be processed in the UK.  We use industry standard security protocols/technology to secure data. Third parties that have access to your data for processing also adhere to the data protection laws and GDPR.

Full Privacy Policy – Updated: 25/09/2023

Xtenda take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.  We will never sell, share or use your personal information other than as described here.

About this privacy policy

This policy sets out how we will use and share the information that you give us. This policy describes your relationship with Xtenda.

We aim to process information about you fairly and in a transparent manner and the aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data. If you are unsure how we are handling information about you, or you think we could improve our privacy information, please contact the data controller using the contact details listed below.

Who are we and how to contact us

You can get in touch with us in any of the following ways:


Phone: 01785817981


By post: Xtenda, 14 Hawthorn Avenue, Stone, Staffordshire, ST15 0AX.

Scope of Consent

By submitting your personal data on this site, you are affirming your explicit consent for such information to be used in accordance with this privacy policy.  You will be able to withdraw that consent at any time by the methods described.

Uses of your data

We undertake the activities above for the reasons below:

  1. In the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services.
  2. To fulfil any contractual obligations we may have when you make purchases from us.
  3. Based on your consent.

Third Parties

Your data is not shared with any third parties other than as described here.


We will report any breaches or potential breaches to the appropriate authorities within 24 hours and to anyone affected by a breach within 72 hours. If you have any queries or concerns about your data usage please contact us.

Legitimate Interests

Under the Data Protection Act, we are also permitted to share some information with third parties who use such data for non-marketing purposes (including credit and risk assessment and management, identification and fraud prevention, debt collection and returning assets to you).

Contacting us, exercising your information rights and Complaints

If you have any questions or comments about this Privacy Policy, wish to exercise your information rights in connection with the personal data you have shared with us, or wish to complain, please contact us by using the details above.