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Single, double, back, front, or side? Our design professionals will work with you to design, supply and build everything you need for your perfect new living space.
Looking for the most effective make-over? Research shows that a new kitchen will help your house to sell quicker and is also a great catalyst to improving your social scene!
Useful space or annoying junk bunker? Do you even know what is in there? What if we gave you a storage space for the stuff you want and a living space with the rest?
GOOD TO KNOW: 74% of our business comes from referrals from happy customers!
Could this be the beginning of the end for cowboy builders?
We certainly hope so! Xtenda is a revolutionary building company built on the strong desire to protect people like you from crooked traders. We are a strongly principled company built on the values of protection, trust, respect, family and friendliness. Everything we do is about protecting you, your home, and your money from mistreatment.
We have designed our service to protect you from stress and uncertainty. We offer a range of guarantees, charters, safeguards and measures to ensure that you always feel safe, supported, confident, and in control throughout your project.
Xtenda is a family business built by John Davidson, who is a fully-indentured master craftsman. John has over 40 years of experience in the building industry and has hundreds of happy local customers.
The rise of TV shows like Cowboy Builders; DIY SOS; Bad Builders: Bang To Rights; Rogue Traders; Don’t Get Done, Get Dom; and Watchdog shows just how bad the situation is.
The trouble is that literally anyone can call themselves a builder and start a business. And with such large amounts of money involved, often cash-in-hand, the opportunity can prove irresistible to conmen, cowboys and criminals. Consumers often lack the knowledge to know what they’re buying and to adequately protect themselves, and this makes them perfect targets.
Of course, not all cowboy builders have criminal intentions; some are simply incompetent or, at best, unprofessional. But this isn’t good enough either! Customers are spending huge amounts of their hard earned money and we believe they deserve VIP treatment in return.
Every Xtenda project starts with a comprehensive Construction Contract that outlines everything that will be done and the costs involved. Once this contract is signed by both parties, it is fixed. This means that you know exactly what you’re paying for and it forms the legal basis for the Fixed Price Guarantee. This protects you from nasty surprises and gives you something that you can hold us accountable to. Everything we do at Xtenda is very clear and concrete. We won’t be vague or non-committal, and we won’t leave you in the dark.
Xtenda is unique in offering you a full-circle service that protects your time and minimises your stress. We can do everything for you, from the very first designs to the final quality assessment. You are always in control, making the big decisions and choosing precisely what you want us to do. But after that you can trust us to get on with it and deliver on our promises.
A typical Xtenda project looks like this:
1. Free site visit
2. Full design service
3. Architectural drawings
4. Structural specification
5. Planning application and building control
6. Fixed price contract
7. Staged payments
8. Entire build
9. Fully project managed
10. Regular progress updates
11. Supply and fitting of all fixtures (including kitchens, bathrooms, windows and doors)
12. Tiling and decoration
13. Quality assessment
14. 1 year support and warranty
Bad Weather Contingencies
It’s an unfortunate fact of British life that we are unable to accurately predict all weather conditions – even during the summer. However, at Xtenda, we take this into account when planning your project. We want to be able to complete your project on the day we forecast, so we build contingency time into our project plans to allow for hold-ups due to circumstances outside of our control. What this means is that there is a chance your project will finish early, but rarely late. The only time we need to renegotiate the completion date is if the client wants to add to the project scope to make the job bigger.
Full Sourcing and Supply Service
As part of our Full-Circle Service, we will source and supply all of the materials necessary to complete your project. Things like kitchens, bathrooms, windows and doors . . . everything you need; we’ll take care of it. In this way, we can save you time and effort whist taking responsibility for making sure that everything arrives on site, in good condition and on time. You still make all the major decisions, but we protect you from unnecessary stress and it means that we can cover everything under our guarantee.
Another way that we protect the customer is by accepting staged payments. You pay for the project in pre-agreed tranches, linked to key project milestones. This allows you to spread the cost and gives you extra power and control; you release the funds as you see the project progressing. In this way, we don’t ask you to pay too much up front, giving you added security and confidence.
In comparison with most local building companies, we over-communicate with our clients. The way we see it, it’s better to call too often than not enough. We promise that you’ll never struggle to get hold of us and you’ll never feel that we’ve forgotten about you. We believe that good relationships are about good communication.
How to spot a cowboy builder
We’ve written a FREE report to help you to avoid accidentally employing a cowboy builder. It lists the top 10 things to look out for and gives you advice on what questions to ask and what securities to demand in order to protect you, your money and your home.
There’s no obligation to work with Xtenda. We just want to keep you safe. Simply tell us what kind of work you’re planning and where to send the report to. It’ll arrive almost instantly.
PS: If you find the information useful feel free to forward it to your friends. The more people that arm themselves with this information the less power the cowboys will have.
Xtenda’s Managing Partner is John Davidson. He has been working in the building trade for over 40 years since earning a scholarship to the prestigious Harland & Wolfship building company at the age of just 15. His apprenticeship gave him a passion for master craftsmanship, exquisite detailing, and professionalism. Throughout his career John has been frustrated that others within his trade didn’t share his high standards. Witnessing the sloppy, careless and neglectful work of other traders has at times infuriated him and provided the motivation to set up Xtenda.
It drives me crazy to see how some customers are treated by so called ‘builders.’ No other industry would get away with it! Can you imagine paying £15,000 for a new car only to lose contact with the dealer and then get a call 3 months after the delivery date to say that it’s finished but it’s only half of what you ordered?! Or to get a call asking for another £10,000 to finish the car because they got the quote wrong?! There’s no way we’d accept that sort of service from the motor industry. But we almost expect it from the building trade. It needs to stop!”
Arrange a free visit from one of our building design experts
FREE DESIGN CONSULTATION
We can help to:
- Design your whole project
- Produce drawings and specifications
- Help with Planning applications
- Build and Project Manage from your own drawings